Frequently Asked Questions (FAQ)

Orders & Shipping

Q: How long will it take to receive my order?
A: Orders are typically processed within 1–3 business days. Standard shipping takes 5–7 business days, while expedited options are available at checkout.

Q: Do you ship internationally?
A: Yes! We ship worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

Q: How can I track my order?
A: Once your order has shipped, you’ll receive a confirmation email with a tracking number so you can follow your package.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 14–30 days (you choose timeframe) of delivery, as long as items are unworn, unwashed, and in original condition with tags attached.

Q: How do I start a return or exchange?
A: Simply contact our customer service team at [your email] with your order number, and we’ll guide you through the process.

Q: Are returns free?
A: Return shipping costs may vary depending on location. If the item arrived damaged or incorrect, we’ll cover the shipping cost.

Sizing & Products

Q: Will items be restocked?
A: Some of our pieces are limited-edition drops, while others may be restocked based on demand. Follow us on [Instagram/TikTok/etc.] for updates.

Q: How should I care for my clothing?
A: To keep your clothes looking fresh, we recommend washing inside-out on a cold cycle and air-drying. Avoid bleach and high heat.

Payments & Discounts

Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.